CONFERENCE & EVENTS SALES MANAGER

Main Job Function
• Establish key relationships with key business travel agents, hotel booking agents and corporate clients for conferencing for the hotel
• Monitor the peaks and troughs with the conference office and take appropriate action
• To ensure that Conference and Banqueting facilities are sold to the best advantage of the hotel.
• To give both internal and external customers quality service.
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Relationships

• Reporting directly to Director of Sales on all areas concerning reservations and revenue management.
• Liaising directly with the Conference and Banqueting Operations Manager on a daily basis on areas concerning function requirements.


Main Duties & Responsibilities
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue.
• Represent the hotel and key trade shows, road shows and work shops to obtain new leads.
• To obtain 10 sales appointments per week both out of the office and in house.
• Ensure key agents with over ride agreements with the hotel are account managed and that all bookers are aware of the facilities.
• Establish new business over and above the base business in the hotel through direct corporate and agency business.
• Be aware of the key trends in the market and take appropriate action.
• Have extensive knowledge of competitor hotels and what business is booking into the area.
• Liaise with the conference office on a day to day basis to obtain all new sales leads and ensure that the hotel can get more business.
• Encourage full usage of all facilities in the hotel to maximise sales.
• Be present to meet and greet customers as appropriate.
• Organise C & B sales promotional initiatives.
• Entertain prospective clients where appropriate.
• Carry out telephone sales calls to sell the hotel’s facilities.
• Ensure that all communications with customers are handled within the required time frame and to the hotel/company standards.
• Attend hotel and department meetings.
• Be aware of company and hotel policies, which affect the C & B department.
• Ensure that the Finance department is given accurate information for billing.
• Have full product knowledge of the facilities offered at the hotel.
• Be aware of the other properties in the group and refer details or pass on information to other hotels and clients.
• Ensure that statistical data is produced and analysed.
• Produce and set the C & B letting strategies with the Revenue Manager.
• Be pro-active in putting forward suggested actions to achieve the department’s targets.
• Demonstrate a “can do” attitude at all times

Contact details

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